Returns & Exchanges

If you need to return or exchange your order for any reason, we are here to help!

You have 14 days from receiving your order.

For both returns and exchanges, the item(s) must be free of defects, have the original packaging and labels. All of this must not have been damaged.

RETURNS

We are sorry that you are reading this section but we want to make it as simple as possible and above all help you.

"For this reason, we offer you, as an alternative, a gift voucher for the value of the item + €3 free to use in our store. Read below how to start the procedure!"

In case of normal refund or acceptance of the gift voucher, the shipping costs are at your expense .

To start the procedure, write an email to info@hiddengarage.shop indicating:

  • Name, surname, email (with which you registered when ordering) and telephone number;
  • The order code placed online (see your profile on our site or check the order confirmation email in your mailbox)
  • If the order includes one or more pieces, indicate the name of the product (present in the list sent by email as order confirmation)
  • The reason for the return. This way, you will help us understand how to improve our products and services
  • Indicate whether you accept the normal refund or the gift voucher + €3 free to use in our store

Please include the email printout in the package and send to the following address:

HIDDEN GARAGE by Stefano Corradin
Via Ponticello 84,
36064 Colceresa (VI) – ITALY

Within 10 days of receiving the return, after checking the condition of the product, you will receive a response confirming acceptance of the return/gift voucher.

CHANGES

To avoid this step, we recommend that you take advantage of all the tools we make available to you to certify that your purchase is as you expect.

For sizes and measurements of accessories , use all the information on the side of the product page, in the appropriate field and check them first on yourself. You also have the possibility of understanding which size is best for you by entering your shapes.

For materials , always next to the single product, you can find an accurate description and benefits.

It is possible to exchange the ordered goods only for a change of size, or for another model of the same product category (sweatshirt with sweatshirt, t-shirt with t-shirt, etc.).

To start the procedure, write an email to info@hiddengarage.shop indicating:

  • Name, surname, email (with which you registered when ordering) and telephone number;
  • The order code placed online (see your profile on our site or check the order confirmation email in your mailbox)
  • If the order includes one or more pieces, indicate the name of the product (present in the list sent by email as order confirmation)
  • The reason for the change. In this way, you will help us understand how to improve our products and services

Please include the email printout in the package and send to the following address:

HIDDEN GARAGE by Stefano Corradin
Via Ponticello 84,
36064 Colceresa (VI) – ITALY

Shipping costs for the product to be exchanged are at your expense .

The shipping costs of the exchanged product will be at our expense if the exchanged product has a value equal to or greater than €79, otherwise if the value of the product is less than €79 the shipping costs of the exchanged product will be at your expense.

He has been spotted riding a 70's Triumph, drinking a Belgian double malt beer and even working on some toy in his garage. Cuddly for children, but at the same time sophisticated for all the humans who find themselves in his habitat.

He is BRUNO .

The most “street” (or "road") bear of all, dressed in HG, joins our team, taking on the role of "Mascot Manager" .

- "BRUNO" wear a HG Squares Shirt ©
- 1st ed. "BRUNO on motorcycle" ©

A new entry then.

A casual character, who although many see him differently, is part of us, of the system and of our passions that will involuntarily enter our closet.

Or at least, it will hibernate when you want it to!

SAY "HI" TO BRUNO; SAY "WEAR" TO THE ROAD

- "Rumor has it that it doesn't roar!" -