Frequently Asked Questions
HOW CAN I KNOW WHICH SIZE IS RIGHT FOR ME?
For each individual product, we provide the dimensions and a contact to write to us in case you have any doubts, in the information on the side. However, to avoid changes, we recommend trying to measure the dimensions of your body before purchasing.
ARE PAYMENTS SECURE?
OF COURSE! We rely on the best online payment services. They all use one of the most advanced security systems with a cryptographic system. Among the most important we find: Amazon Pay ( link ), Paypal ( link ), Apple pay ( link ) and we also accept credit cards with Visa ( link ), Mastercard ( link ) and American Express ( link ).
HOW ARE COURIERS DECIDED FOR SHIPMENTS?
We try to understand the customer's location and then entrust the shipment to the fastest courier. For this reason we do not rely on a single company, but we look for the one that can bring the package home intact, quickly and in all locations; even the least reachable.
HOW DO WE THINK ABOUT THE ENVIRONMENT?
We use recycled materials for packaging, tags and wrappers that can also be biodegradable. We are seriously working to reduce to a minimum every type of fabric that contains materials of plastic origin. Furthermore, we rely on suppliers with many years of experience and who use cutting-edge technologies in reducing chemical materials (such as garment dyeing, packaging and garment printing), giving priority to the use of water-based substances.
HOW DOES OUR SUPPLY CHAIN WORK?
At Hidden Garage, we design everything in-house in our office. We then rely on suppliers, both local and otherwise, who guarantee us the quality our customers deserve, and with an eye on the environment. We select the components of each individual garment based on the experience of our suppliers and that received from our customers. From fabrics, to stitching, embroidery, labels, dye and other components that can make up a garment, we guarantee the highest quality as our standard. The labor to package each individual garment is done in-house, by fashion experts, pattern makers and tailors.
He has been spotted riding a 70's Triumph, drinking a Belgian double malt beer and even working on some toy in his garage. Cuddly for children, but at the same time sophisticated for all the humans who find themselves in his habitat.
He is BRUNO .
The most “street” (or "road") bear of all, dressed in HG, joins our team, taking on the role of "Mascot Manager" .
A new entry then.
A casual character, who although many see him differently, is part of us, of the system and of our passions that will involuntarily enter our closet.
Or at least, it will hibernate when you want it to!
SAY "HI" TO BRUNO; SAY "WEAR" TO THE ROAD
- "Rumor has it that it doesn't roar!" -